How to Cancel Your Macy's Card

http://www.consumerist.com/consumer/leaks/got-an-inactive-macys-store-account-heres-your-new-citibank-mastercard-290408.php





Here's a scary story (link is above)! Not suprising, though: Macy's sold all its credit card names to Citibank and Citibank is now "flipping" all inactive Macy's credit cards to a Citicard Mastercard. Macy's has sent letters giving inactive cardholders the opportunity to "opt out," but otherwise, they will get this new card.



The above link lays out the ways this could hurt your credit rating.





So who are these "inactive" card holders?





Based on my experience opening and selling to our accounts, the "inactive" include:





1) People who thought they had cancelled the card by cutting it up. This is nothing but a personally satisfying act of home theater, with absolutely no legal impact.





2) People who thought that if they just stopped using it, they'd be dropped as burdensome.





3) People with old May Company cards who somehow have not gotten Macy's updates.





4) Lost addresses.





5) People who opened accounts but refuse to communicate about them because Macy's uses the social security number to identify you. Biting off your nose to spite your face, as my mother would say ...





I now ask virtually every customer whether they have a Macy's card, or have had a May Company card. The minute they start rambling ("Oh, I did once, but that was so long ago...") I have their driver's license in my hand and am busily looking for them in the system. I use the New Account search engine, which is our best.



Amazing how often they are still there.





If you think you have closed your account by phone, or wish to do so officially at any time, send a registered letter and keep a photocopy of both the letter and the postage receipt, including the "signed for" print out to prove it was received.



If you are not sure whether you have such a card, for heaven's sake, call your nearest Macy's and switch yourself through to the credit information lines.

As a reasonably proud Macy's employee, I would also like to add that I've used this identification system many times to reactivate cards that customers were sad about having lost track of. It gives them many discounts and above all, guarantees returns at the price they paid.














Astounding how many times I find an old account.